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Owned and operated by Performance Haven, our team is ready to answer questions about equipment, recovery gear, or your order.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. If you have not received tracking information within 3 business days of placing your order, please contact our team.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
We are happy to help with exchanges on eligible products within our return window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right recovery equipment for my needs?
It depends on your training routine and recovery goals. Compression recovery boots are designed to support circulation after intense sessions, while red light therapy panels can be incorporated into a daily recovery ritual. Our team can help you find the right fit for your space and lifestyle.
Do your massage chairs require professional installation?
Most of our massage chairs arrive with straightforward assembly instructions designed for home setup. Larger equipment like smith machines and basketball systems may have specific installation considerations, so check the product page or contact us for details on your particular model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Built to Last
Every product we carry is selected for quality construction and long-term performance at home.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
